General Conditions

Bookings

In order to confirm your booking, we require a 50% deposit of the total cost. The validity of the pre-booking will be set out in detail in the confirmation e-mail sent by Ventura Caprice upon receipt of your application.

Arrival and departure times

The time stipulated for arrival at Ventura Caprice is 14:00. Departure may be arranged for 12:00.

Additional bed

An additional charge is made for adding an extra bed in the rooms, for adults and children aged over 6.

Booking modification and cancellation, and no-shows

Modification

You may change a confirmed booking’s arrival and departure dates, the type of Villa chosen, the selected rate (depending on those available at the time of the change) and other booking data, provided the new booking conditions are available.

It will also be understood as a variation the reduction or increase in the number of villas, number of people or nights or changing the customer’s name and modification of dates of travel. Consult Bahiazul Villas & Club for the new conditions and supplements for your booking. Some rates are directly related to the number of nights booked, so any change may increase the daily price of the remaining nights.

In a confirmed reservation a management fee might be added. If changes are made that reduce the total cost of the booking, the confirmation will be validated upon check in at the Reception.

Any amendment must be communicated by e-mail to venturacaprice@gmail.com, with a minimum of 48 hours prior to arrival.

Cancellation and no-shows

If cancellation is made 60 days before the arrival date the full amount of the deposit will be refunded. If cancellation is made from 7 to 59 days before the arrival date your deposit can be applied to a future booking for a period of 12 months. If cancellation is made 6 days before arrival or if the guest is a no-show, the full amount of booking will be charged.

EXCEPTIONS

The full amount of the booking deposit will not be refunded for stays on the following dates:

  1. Easter Week: from 19-03-2016 to 31-03-2016
  2. Summer: from 09-07-2016 to el 11-09-2016
  3. Christmas: from 17-12-2016 to el 07-01-2017

Once already checked-in, a reservation cannot be modified or cancelled, so if the customer decides to shorten his stay or modify any of the details of his booking (number of nights, number of guests, villa or board type, etc.), he will not be entitled to any refund.

Cleaning

The Villa is ready for use and completely clean and hygienic when you arrive, and it should be returned in the same condition. If it is not, €50 will be deducted from your deposit for cleaning.

Pets

Pets are allowed provided that you give advance notice.

General

The performance of any transaction entails the acceptance of these General Conditions in full. The parties, in express waiver of the protection of their own jurisdiction, agree to be bound by the jurisdiction of the Courts and Appeal Courts of Fuerteventura for the resolution of any disputes that may arise."